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FAQ

  • When will my order arrive?
    All orders are processed within 48hr. Once your order has been processed. Estimated delivery times: Ireland/N. Ireland: 3-7 days
  • Do you offer free shipping?
    Yes! Orders to: Ireland & N. Ireland: Free shipping on all orders over €150.
  • What happens if I forget to claim my parcel?
    Occasionally parcels we ship to the customer are not claimed and are returned to us. Items which are not claimed and for which we have received no contact from the customer within 14 days regarding failed delivery are non-refundable.
  • I would like to return or exchange an item.
    We hope that you are entirely happy with your purchase. If you would like to return or exchange a product, please email us info(at)mamaandmekids.com within 7 days of receiving your order stating the reason for returning it and whether you are requesting a replacement, exchange or a refund of your purchase (excluding shipping costs). All returned items must be in saleable condition with original packing and hangtag intact. Items that are marked or damaged upon return will not be fully refunded.
  • What is the return address?
    Please email us for our return address.
  • How will I be refunded?
    Mama & Me Kids Boutique refunds are paid through PayPal or Stripe (Credit Card) depending on your purchase. Mama & Me Kids Boutique does not refund the cost of delivery.
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